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Useful Information

At Aurora Home Care, we aim to make your experience as smooth and informed as possible. Our Useful Information section provides essential resources, including FAQs, care guides, and helpful tips to assist you in making the best decisions for your loved ones. Whether you’re looking for advice on care options or details about our services, you'll find valuable information to guide you every step of the way.

  • Aurora Home Care utilises the Birdie app to monitor care calls with precision and transparency. This innovative tool allows our team to efficiently schedule, track, and manage care visits, ensuring timely and reliable service. Families can receive real-time updates and detailed reports on their loved one's care, providing peace of mind and assurance that they are receiving the highest quality of personalised support.

  • Arranging care with Aurora Home Care is simple and straightforward. Here’s how to get started:
     

    1. Initial Consultation: Contact us to schedule a free initial consultation. We'll discuss your needs and answer any questions you may have.
       

    2. Personalised Care Plan: Based on the consultation, we'll create a tailored care plan that meets the unique needs and preferences of your loved one.
       

    3. Agree on Terms: We'll review the care plan with you, agree on the terms, and discuss our competitive rates.
       

    4. Start of Care: Once everything is agreed upon, we’ll arrange for our compassionate carers to begin providing care at a time that suits you.

  • Paying for Aurora Home Care's services is easy and convenient. Here’s how you can manage your payments:
     

    1. Invoice: At the end of each billing period, we will provide a detailed invoice outlining the services provided and the corresponding costs.
       

    2. Payment Methods: We accept various payment methods, including direct bank transfer, debit/credit cards, and standing orders. Choose the option that works best for you.
       

    3. Payment Schedule: Payments are typically due on a monthly basis, but we can discuss and accommodate different schedules based on your needs.
       

    4. Government Support: Some clients may be eligible for financial support from the government or local authorities. We can guide you through the process of applying for these funds to help cover the costs of care.
       

    5. Support: If you have any questions or need assistance with your payment, our friendly finance team is here to help.

  • At Aurora Home Care, we understand that every individual has unique needs, which is why we tailor our services to meet those specific requirements. As a result, the cost of our services varies based on the personalised care plan we develop for your loved one.
     

    While we don't provide specific prices online, we ensure that our rates are competitive and affordable. During the initial assessment, we will discuss your loved one's needs in detail and create a customised care plan. At this stage, we will provide a transparent financial package that aligns with the level of care required.
     

    For more information or to schedule your free initial consultation, please contact us today. Our team is here to help you navigate the process and ensure you receive the best possible care solution for your family.

  • At Aurora Home Care, the safety and well-being of your loved ones are our top priorities. Here’s how we ensure their safety:
     

    1. Qualified Carers: Our team consists of experienced and highly trained carers with a nursing background, ensuring professional and knowledgeable care.
       

    2. Background Checks: All our carers undergo rigorous background checks and thorough vetting processes before joining our team.
       

    3. Ongoing Training: We provide continuous training for our carers to stay updated on the latest care practices and safety protocols.
       

    4. Real-Time Monitoring: Through the Birdie app, we monitor care visits in real-time, ensuring timely and reliable service. Families receive updates and can track their loved one’s care, enhancing transparency and accountability.
       

    5. Personalised Care Plans: Each care plan is tailored to the individual’s specific needs, ensuring appropriate and safe care at all times.
       

    6. Emergency Protocols: We have robust emergency protocols in place to handle any situation swiftly and effectively, ensuring the safety of our clients.
       

    Rest assured, with Aurora Home Care, your loved ones are in safe and caring hands. Contact us to learn more about our safety measures and how we can provide peace of mind for your family.

    • 24/7 Availability: Our team is available around the clock to address any urgent concerns or emergencies that may arise.
       

    • Night Care Services: We offer attentive night care services to provide support and assistance during overnight hours, ensuring peace of mind and safety for your loved ones.
       

    • On-Call Support: We have dedicated carers on call to handle any issues or provide guidance outside of regular office hours.
       

    • Real-Time Monitoring: Using the Birdie app, families can receive real-time updates and monitor their loved one’s care at any time, ensuring constant communication and reassurance.
       

    • Emergency Protocols: We have robust emergency protocols in place to respond swiftly and effectively to any situation, ensuring the safety and well-being of our clients.

    • Ongoing Assessment: We regularly assess and review the care plan to ensure it remains aligned with the client's needs and preferences.
       

    • Open Communication: You can contact us at any time to discuss any changes or adjustments you feel are necessary.
       

    • Personalised Adjustments: Our team will work with you to make personalised adjustments to the care plan, ensuring that it continues to provide the best possible support.
       

    • Family Involvement: We encourage family involvement in the care planning process and value your input and feedback.
       

    • Quick Implementation: We strive to implement changes promptly to ensure there is no disruption in the quality of care provided.

    • Strict Policies: We adhere to rigorous safeguarding policies and procedures to protect our clients from abuse, neglect, and exploitation.
       

    • Trained Staff: Our carers receive comprehensive training in safeguarding practices, ensuring they are well-equipped to identify and address any concerns.
       

    • Regular Checks: We conduct regular checks and audits to ensure compliance with safeguarding standards and to maintain a safe environment.
       

    • Reporting Mechanisms: We have clear and accessible reporting mechanisms in place, allowing clients, families, and carers to report any safeguarding concerns promptly.
       

    • Confidentiality and Respect: We handle all safeguarding matters with the utmost confidentiality and respect, ensuring the dignity and privacy of our clients.
       

    • Collaborative Approach: We work closely with local authorities and safeguarding organisations to ensure comprehensive protection for our clients.

    1. Personalised Care: Your care assistant will work closely with you to understand your preferences, routines, and specific care needs.
       

    2. Daily Assistance: They will provide assistance with daily activities such as grooming, dressing, bathing, and mobility support.
       

    3. Medication Management: They will ensure medications are taken as prescribed, following healthcare guidelines and protocols.
       

    4. Household Tasks: They can help with light housekeeping tasks such as meal preparation, laundry, and tidying up.
       

    5. Companionship: Your care assistant will offer companionship and engage in meaningful activities to enhance your well-being.
       

    6. Health Monitoring: They will monitor your health status and report any changes or concerns to ensure proactive care.
       

    7. Communication: They will maintain open communication with you and your family, providing updates on your care and addressing any questions or concerns.
       

    Our care assistants are trained professionals who are dedicated to providing respectful, dignified, and reliable care.

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